Quick answer
Step-by-step
- Run the 4-step self-check first. Wait 2–3 minutes, restart your router (off 2 min, on, wait 10 min), test on mobile data with WiFi off, and try another device. Many issues are local broadband or browser — not our servers.
- Email support@precisiontech.in (official channel). Use our support inbox for every fault, request, or complaint that needs action. This is the only channel handled by the technical support team and covered under our SLA commitment.
- Include the 5 essentials in your email. Steps to reproduce · where it happens (URL, mailbox, server) · screenshots or video · detailed description (what you did, expected vs actual, when it started) · extras (error codes, browser, IDs, what you already tried).
- Mention self-checks you already ran. If you waited, restarted the router, tested on mobile data, and tried another device — say so. That tells engineers to skip basic triage and investigate deeper immediately.
- Use phone/WhatsApp only for quick communication. Call or WhatsApp 98230 66662 for a short question or status check. The communications team answers this line — not tech support engineers. For the fix, you still need the email.
- Avoid personal numbers and other inboxes. Do not route support through an individual engineer's personal phone, personal email, sales@, info@, billing@, SMS, or social DMs. Official channels protect you and keep a searchable record.
Working hours and response time
PrecisionTech support operates on Indian Standard Time (IST) during standard business hours:
| Item | Detail |
|---|---|
| Working hours | Monday – Friday, 11:00 AM to 5:00 PM IST (excluding public holidays) |
| Average email response | 18 working hours (counted only during working hours above) |
| SLA-backed channel | Email only — support@precisiontech.in |
| Phone / WhatsApp | 98230 66662 — communications desk; not SLA; not tech engineers |
Emails sent outside working hours are queued and handled when the team is back. For anything urgent that must be on record, still email — do not rely on a WhatsApp message alone.
Two channels — one golden rule
You can talk to us by phone or WhatsApp. But anything that needs to be acted on, tracked, or kept on record must reach us by email. Here is how the channels split:
Email — technical support (SLA)
support@precisiontech.in is handled by our technical support team — the people who diagnose and fix issues. This is the only channel where:
- Your message is covered under our SLA commitment (for eligible contracted services)
- A support ticket is created with a tracking reference
- The right engineer is assigned based on issue type
- Screenshots, logs, and long descriptions are preserved on record
- Progress is monitored until the ticket is closed
Tech support is available on email only. There is no parallel phone queue for engineers.
Call / WhatsApp — communications desk
98230 66662 (call or WhatsApp) is manned by our communications team. Use it for:
- Basic communication and small talk
- A quick “did you receive my email?” or “is there a known outage?”
- Short status checks when a ticket is already open
Do not use this number for detailed fault reports, log files, or SLA-tracked work. Communications staff are not engineers. For anything that must be fixed or formally recorded, they will ask you to email support@precisiontech.in — so nothing is lost.
The 5 things every good issue report needs
A clear report can be fixed in minutes. A vague one can take days of follow-up before we even understand the problem.
- Steps to reproduce — exact clicks or actions, like a recipe (“Open Outlook → Send/Receive → error after 30 seconds”).
- Where it happens — full URL, mailbox, server hostname, screen name, or login used.
- Screenshots or video — include the URL bar and any error pop-up. Windows:
Win + Shift + S; Mac:Cmd + Shift + 4. - Detailed description — what you did, what you expected, what actually happened, and when it started (date & time IST).
- Anything extra — error codes, order/ticket IDs, browser & OS, VPN use, whether colleagues see the same issue, what you already tried.
Before you report — 4-step self-check
Many “outages” are local broadband, router, browser, or device issues. Please try these first (a few minutes total):
- Wait 2–3 minutes — brief ISP drops are common; try again.
- Restart your router — power off, wait 2 full minutes, power on, wait ~10 minutes, retry.
- Test on mobile data — turn off WiFi on your phone, use 4G/5G, open the same service. If it works, the issue is likely your office WiFi.
- Try another device — colleague’s laptop or a second browser. If it works elsewhere, the issue is local to one machine.
Reality check: Google or Facebook opening does not prove your internet is healthy — global sites use heavy caching. The reliable tests are mobile data and a router restart.
If the problem persists on mobile data and a different device after a router restart, email us and state that you already ran these checks — we can escalate immediately.
Good report vs vague report
| Slow to resolve (vague) | Fast to resolve (clear) |
|---|---|
| “Email not working.” | “Mailbox john@xyz.com on Outlook (Windows 11) shows ‘Cannot connect to server’ since 10 AM IST today. Webmail works. Screenshot attached.” |
| “Website is down.” | “https://abc.com/products blank white page on Chrome since 2 PM IST. Other pages OK. Error: 500 Internal Server Error. Video attached.” |
| “Tally is hanging.” | “Tally Cloud VPS (login user-123) freezes 20+ seconds opening Day Book. Started yesterday. Screen recording attached.” |
| “Web app error.” | “On /invoices/new, login accounts@xyz.com, after Save with Customer ABC / GST 18%, red error ‘Validation failed: invalid GSTIN’. Chrome 138, Windows 11. Console: POST /api/invoices 422. Screenshot attached.” |
Reporting a web application issue
Web apps involve browser, network, frontend, and backend. Include as many of these as you can:
- Exact URL (path and query string)
- Login username or email (never send passwords)
- Click sequence and form values you entered
- Screenshot with URL bar visible; screen recording for multi-step bugs
- Browser console errors — press
F12→ Console → copy red errors - Network tab — failed (red) requests after reproducing the issue
- Record ID (invoice #, order #) and timestamp (IST) for log correlation
What not to do
- Do not WhatsApp or call an individual engineer’s personal number
- Do not email personal staff addresses, or sales@ / info@ / billing@ for tech faults
- Do not use SMS, Telegram, or social media DMs for support tickets
- Do not send detailed logs only via WhatsApp — use email attachments
When we ask you not to contact individuals directly, we mean: use support@precisiontech.in for the record and 98230 66662 for a quick word — so the whole team can help you, not one person’s pocket phone.
Why detail matters
Every vague ticket forces engineers to ask follow-up questions before work can start — hours or days lost. With the five essentials and self-check notes, our team can often diagnose and resolve issues the same day, sometimes within minutes. Be elaborate. Be precise. Help us help you faster.