Privacy Policy

At PRECISION e-Technologies Pvt Ltd (“we”, “us”, “our”), your privacy and trust are central to our operations. This Privacy Policy explains how we collect, process, store, and protect your information when you engage with our wide range of IT and IT-enabled services, which include but are not limited to domain name registrations, web hosting, business email, cloud servers, data backups, digital signature certificates, IT security solutions, managed services, and consulting. By using our website or services, you acknowledge and consent to the practices described herein, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP – India) and globally recognized standards such as GDPR and CCPA.

1. Information We Collect

• Identity & Contact Data: Full name, email address, phone number, company details, designation, billing information – required to deliver and manage IT/ITES services.
• Service-Specific Data: Domain registration details, server configurations, mailbox data, backup logs, SSL/Digital Signature KYC documents, and related identifiers as necessary for compliance and service delivery.
• Usage Data: IP addresses, device/browser information, login timestamps, and activity logs for service authentication, audit trails, and security monitoring.
• Financial Data: Payment records, invoices, and transaction identifiers (note: we do not store full credit/debit card information; payments are processed via secure gateways).
• Cookies & Tracking: Small data files to remember preferences, improve functionality, and measure usage analytics.

2. Legal Basis for Processing

We process personal data under the following lawful grounds:

• Contractual Necessity: To deliver and administer IT/ITES services (e.g., domains, servers, cloud solutions, digital signatures).
• Consent: For marketing communications, promotional updates, and optional services.
• Legal Obligation: To meet statutory requirements such as tax, telecom, CERT-In, or Controller of Certifying Authorities (CCA) regulations for digital signatures.
• Legitimate Interest: For fraud prevention, customer support, service improvement, and business continuity.

3. How We Use Your Information

• To verify your identity and authorize service requests.
• To configure, operate, and maintain IT/ITES solutions including servers, mailboxes, backups, cloud systems, and security appliances.
• To process billing, payments, and provide invoices/receipts.
• To communicate service-related alerts, downtime notices, and policy updates.
• To comply with regulations governing IT security, telecom, and digital signature issuance.
• To detect, investigate, and prevent unauthorized access or abuse of services.

4. How We Share Information

We do not sell personal information. Data may be shared only under the following conditions:

• Service Providers: With trusted partners who provide infrastructure, payment processing, SMS/email gateways, SSL authorities, or technical support.
• Regulatory Authorities: Where legally required (e.g., for issuing Digital Signature Certificates, compliance audits, or CERT-In notifications).
• Business Transfers: In case of mergers, acquisitions, or restructuring.
• Legal Enforcement: To comply with court orders, law enforcement, or applicable laws.

5. Data Retention

We retain personal data only as long as required for service delivery, regulatory compliance, dispute resolution, and audit purposes. For example, Digital Signature KYC records may be retained for the duration mandated by CCA regulations, while support logs are archived only as necessary. Once the retention period expires, data is securely deleted or anonymized.

6. Data Security

We employ technical and organizational safeguards including encryption, secure data centers, role-based access controls, regular audits, and compliance with ISO/IEC best practices. However, no method of transmission over the internet or electronic storage is fully secure. We encourage customers to also adopt strong security practices.

7. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has shared personal data with us, please contact our Grievance Officer for removal.

8. Your Rights

• Access: Request a copy of the data we hold about you.
• Correction: Update or rectify inaccurate information.
• Erasure: Request deletion of your data, subject to legal/regulatory obligations.
• Consent Withdrawal: Withdraw marketing consent or opt out of non-essential communications at any time.
• Portability: Request transfer of your data to another provider where feasible.

These rights are provided under the DPDP Act, 2023 and, where applicable, under GDPR/CCPA.

9. Changes to This Policy

We may update this Policy periodically. The “Last Updated” date will reflect changes. Continued use of services after updates signifies acceptance of the revised Policy.

10. Contact & Grievance Redressal

If you have any concerns, complaints, or requests regarding your personal data, you may contact our designated Grievance Officer:

We will acknowledge your request within a reasonable timeframe and resolve complaints in accordance with applicable data protection laws.